Straight answers to what Dallas homeowners ask us on the phone, with links to the page that goes deeper.
A spring just broke. Can we still open the door?
Please leave it closed. Without the spring, the full weight of the door hangs on the opener and the lift cables, and a door that drops can injure someone or crush a car hood. Unplug the opener and call; spring repair explains what the visit involves.
Do you come out the same day?
Most spring, cable, opener and off-track calls are booked for the same day. The phone is answered 7 AM to 10 PM, and whoever answers gives you a visit window before you hang up.
How do your prices work?
Every common job has a published starting price, for example springs from $150 per spring and rollers from $120 per set. The technician looks at the door, tells you the exact figure and starts only once you agree. The service call is $0 when you go ahead with the repair. See the price list.
Should our opener have a battery backup for power cuts?
It lets the door run when the power is out, so a storm outage does not shut the car in or leave the garage open. Many newer LiftMaster and Chamberlain models take one; we can tell you whether yours does.
Which brands do you work on?
Doors and openers from Clopay, LiftMaster, Amarr, Genie, Raynor, CHI, Chamberlain and Linear, plus most older units whose label we can still read.
What can we safely check before calling?
Look for a lock bar slid across the track, wipe the lenses of the two safety eyes near the floor, check that their lights are steady, and try a fresh battery in the remote. Leave springs, cables and their brackets alone: they hold enough tension to hurt.
Why does the door hit the floor and go back up?
Usually the opener's close-force or travel setting is off, or something is blocking a safety eye. It can also be a bent track. Opener repair covers how we trace it.
Can one hail-damaged section be replaced?
Often, yes, if the maker still produces that section in your size and color. We check before we order; if it is discontinued, we price a new door instead. Details are on panel replacement.
Which neighborhoods do you cover?
Devonshire, University Park, Preston Hollow, Bluffview, Highland Park, Lake Highlands, Far North Dallas and central Dallas. The service areas page lists distances from our Sherry Lane office.
Still unsure? Call (469) 264-8319 and describe what the door is doing.
Services Mentioned Above
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Contact Us
Reach the Sherry Lane Garage Door Desk
Describe the noise, the stuck spot or the part that snapped, and a technician from our Preston Center office phones you back. Jobs start at the figures on the price list; the number for your own door is settled at the house, before anything comes apart.
Reunion Garage Door Repair Expert of Sherry 5956 Sherry Ln 20th Floor Dallas, TX 75225
